If, for any reason, you are not completely satisfied with a purchase we invite you to review our below policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Characterizations
For the purposes of this Return and Refund Policy:
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Application means the software program provided by the Company downloaded by you on any electronic device, named Makers Empire 3D Learning Program
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Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Makers Empire.
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Goods refer to the products and services offered for sale by Makers Empire.
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Orders mean a request by you to purchase goods from us.
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You means the school or individual accessing or using the goods, or the company, or other legal entity on behalf of which such individual is accessing or using the goods, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date on which you purchased the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email to: finance@makersempire.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the Goods to Makers Empire at the following address:
Makers Empire
Suite 30, Start-Up Hub, Lot Fourteen
North Terrace
Adelaide SA 5000
AUSTRALIA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at info@makersempire.com