Makers Empire Help & Support
We know teachers lead busy lives, with countless demands on their time. So we want to help you integrate 3D printing and design into your classroom as effectively and efficiently as possible. Plus, if you encounter an issue, we want you to find a solution as quickly as possible, so you can get back to doing what you do best – teaching!
All Makers Empires school plans includes ongoing support for all teachers within a school to ensure ongoing success and minimise disruption. Our expert learning and technical teams are here to guide and support you through every step of your 3D printing journey.
“I have been delighted with the ongoing support that Luke and the Makers Empire team has provided to me and my site. Luke has been very responsive to my questions and queries and was successfully able to repair our printer. He kept me fully informed about the printer and the time line required to fix it… A wonderful engaging program, fantastic training, and outstanding ongoing support makes Makers Empire so successful!”
Jane Wetherall, Year 1/2 Teacher
Clare Primary School
Installation & Login Guide
Purchased a Makers Empire School Subscription or custom solution? We’re excited to be working with you and your school! For the best Makers Empire experience, check out the following guides:
- Software installation guide for teachers and IT support staff
- Browse our help articles about installation
- Implementation plan for schools
- Use the Getting Started Guide in the Teacher’s Dashboard.
“I have worked with several design software but Makers Empire is the easiest to use.”
Casey Corn, STEM Teacher
Chesnee Elementary School
Makers Empire 3D Software and Teacher Dashboard Support
If you encounter an issue when using Makers Empire 3D software, we suggest the following:
- Browse the Makers Empire 3D app help articles
- You can also check out Frequently Asked Questions (FAQs)
- To chat with someone use our in-website messaging service – click the pink icon bottom right of this screen.
- Alternatively, email us for a prompt response.
“Fabulous customer service! I have been impressed with the follow-up emails and genuine desire for feedback. A big part of the design process is ‘improvement’ and Makers Empire seems to be committed to improving their product to meet the needs of educators and children. “
Jennifer Troncale, Lecturer
Jacksonville State University
3D Printer Support
For schools that purchase 3D printing hardware as part of a bundled Makers Empire 3D solution, Makers Empire also includes:
- Step-by-step videos on setting up and using 3D printers;
- Videos on fixes to common printer issues and hardware terminology
- Regular blogs about 3D printing hardware by our hardware expert;
If you encounter a 3D printer issue, we suggest the following:
- Browse the 3D printer help articles and the 3D printing help articles
- You can also check out Frequently Asked Questions (FAQs)
- To chat with someone use our in-website messaging service – click the pink icon bottom right of this screen.
- Alternatively, email us for a prompt response.
“I have found Luke to be an absolute asset. I’ve needed to contact him more than I’d care to admit and he’s always very prompt in his response. If he can’t help me sort an issue over the phone, he books me for onsite support, often fitting me in the very next day. I would strongly recommend Makers Empire for any school, particularly those wanting to dip their toe in the 3D printing waters,”
Jarad Tessari, Year 6 Teacher
West Lakes Shore Primary Schoo
Complimentary Printer Servicing
Makers Empire is happy to be able to offer its South Australian school customers our top-level of support consisting of complimentary 3D printer servicing at our North Terrace office or onsite at your school. This is in addition to our usual online and telephone support services.
Is your school 3D printer giving you trouble? Could your school 3D printers do with a service? Do you need 3D printer training, help with a technical issue or troubleshooting advice?
Simply head over to our 3D printer servicing booking page.
“I was a complete newbie with 3D printing, and have had a few issues with my printer – most as it turns out caused by me! The staff at Makers Empire have been exceptionally helpful, understanding and efficient. They have repaired my printer on a few occasions without any hassles or judgement. They have taught me how to troubleshoot, and following their videos I have become quite proficient at fixing minor problems with the extruder. Makers Empire staff fixed issues that I didn’t even realise that the printer had e.g. they replaced a broken clip on the cover – they printed and attached a new clip. Their service was friendly, efficient, economical and effective,”
