Cancellation, exchange and refund policy

Everyone at Makers Empire wants you to have a fantastic experience with our products and we pride ourselves on delivering the very best possible support.

If you’re not loving Makers Empire, please contact us and we’ll do our best to help you.

If we can’t fix a problem with your Makers Empire subscription (Makers Empire Class plan, Makers Empire School Plan, or Makers Empire School Subscription), we’ll refund your purchase in full.

If you’re having problems with a 3D printer which you purchased from Makers Empire, we’ll provide tech support to help you troubleshoot. If we can’t resolve the problem, and you purchased your 3D printer less than one year ago, we will exchange your 3D printer, ideally with the same model printer, or a 3D printer of equal value if we can’t replace your exact model.

Contact our team to request an exchange or refund.